Access and use of the www.dvalentina.com website (hereinafter, “Website” or “dvalentina.com ”) confers user status upon visitors to the website and implies full acceptance without reservation of the conditions of use applicable at any moment on the part of the user.
In accordance with the provisions of Organic Law 15/1999, on the Protection of Personal Data (LOPD) and its implementing legislation, DVALENTINA, as manager of the website, pursuant to the provision contained in art. 5 and 6 of the LOPD, informs all website users who provide or will provide their personal details that the same will be included on a computerised file that is duly registered at the Spanish Data Protection Agency.
WHO IS THE OWNER OF THE DATA TREATMENT?
Details of the www.dvalentina.com website owner and manager:
Gonzalo Cuevas Méndez (hereinafter, “DVALENTINA”)
C/ Nuria 91, 5º D esc 2
28034 Madrid Spain
E-mail: firstname.lastname@example.org Tel. 664 783 379
NIF number 47032074H
WHAT TYPE OF PERSONAL INFORMATION DOES DVALENTINA COLLECT VIA ITS WEBSITE?
DVALENTINA may collect the following personal information from users of the Website through the corresponding forms: name, e-mail address, postal address, telephone number, date of birth, gender and credit card in or bank account number (provided by the customer in the case of refunds) when the user visits the Website, registers, places an online order, contacts DVALENTINA or participates in DVALENTINA promotions or questionnaires. Under no circumstances will it collect said information via channels other than the aforementioned Forms, even if they are available on the Internet (e-mail, fax, chat, Facebook, etc.). If said information is received via one of these means, DVALENTNA will not use it for any of the purposes stated in the following section. Furthermore, DVALENTINA shall not be responsible for the security of said information, nor can it guarantee the confidentiality of the same.
In all cases, the details requested via the Website are necessary to provide an optimal service to the user. In cases where the user does not provide the requested details, DVALENTINA cannot guarantee that the information and services provided will fully satisfy their needs. These details will be kept by Mailchimp following all GDPR current laws.
HOW DOES DVALENTINA USE MY PERSONAL DETAILS?
By checking the corresponding box, users expressly, freely and unequivocally accept that their details will be treated by DVALENTINA for the following purposes:
- Improve the shopping experience.
- Process their online orders, including the sending of e-mails and/or text messages to inform them of delivery status.
- Process order returns.
- Manage their account at dvalentina.com.
- Contact them if there is any problem with any of their orders or for other logistical reasons.
- Respond to their queries.
- Send them commercial information by e-mail, SMS or MMS to inform them of new products, special offers and news relating to the Website and/or DVALENTINA in general, Newsletters and catalogues. The aforementioned commercial information relates to products or services offered by DVALENTINA, as well as any collaborators or partners with whom it has reached a sales promotion agreement among its customers. Under no circumstances will the collaborators or partners have access to the personal details of users. In all cases, the commercial notifications will be made by DVALENTINA and will relate to products and services within its business sector.
HOW DOES DVALENTINA PROTECT MY PERSONAL DETAILS?
The Website uses data security technologies such as firewalls, access control procedures and cryptographic mechanisms to prevent any unauthorised access to data and guarantee data confidentiality. In order to achieve said aims, users accept that DVALENTINA will obtain data for the purpose of authenticating access controls.
Furthermore, all transactions via the Website will be performed via secure payment systems. Confidential payment details are transmitted directly in encrypted format (SSL) to the corresponding entity.
DVALENTINA declares that it has adopted all the technical and organizational measures necessary to guarantee the security and integrity of the personal data it treats, and to prevent the loss, alteration and/or unauthorized use of the same by third parties.
DOES DVALENTINA SHARE MY PERSONAL INFORMATION?
DVALENTINA expressly informs and guarantees users that their personal details will not under any circumstances be forwarded to third parties and that before forwarding personal details, it will request the express, informed and unequivocal consent of the owners of the same. Notwithstanding the above, DVALENTINA may forward the personal details of users to third parties for the purpose of making goods deliveries, processing debit/credit card payments, checking creditworthiness, debt collection and making checks to combat fraud, in addition to complying with any obligations it has assumed with its customers. expressly informs and guarantees users that their personal details will not under any circumstances be forwarded to third party organizations and that before forwarding personal details, it will request the express, informed and unequivocal consent of the owners of the same.
WHAT ARE MY RIGHTS CONCERNING THE TREATMENT OF MY PERSONAL INFORMATION?
DVALENTINA guarantees users or their right to access, rectify, cancel or oppose the personal details they have provided at any moment, under the terms contained in the applicable legislation. Consequently, in accordance with the provisions established in Organic Law 15/1999, on the Protection of Personal Data (LOPD), users of the Website may exercise said rights by sending a written request, enclosing a copy of their National ID document, to any of the following addresses:
Att. Gonzalo Cuevas Customer Service
C/ Nuria 91, 5º D esc 2
Similarly, users may cancel any of the subscription services provided by clicking on the section Subscriptions in My account or at the bottom of the e-mails. Users may also modify or cancel their details by accessing the My details section in My account.
AND IF I AM NOT OF LEGAL AGE?
DVALENTINA is concerned about the privacy and safety of minors on the Internet. The DVALENTINA Website is designed for the general public and is not intended for use by minors.
USE OF OUR WEBSITE
Users agree to use the Website content in an appropriate manner, undertaking to (i) true and exact information on the data requested in the registration form or order placement, and keep it up-to-date while using the Website; (ii) not incur in activities that are illicit, unlawful or contrary to good faith and public order; (iii) not publish content or propaganda of a racist, xenophobic or discriminatory nature based on race, gender, ideology, religion or act in any way contrary to the morality, public order, fundamental rights, public liberties, honour, intimacy or image of third parties and the applicable legislation in general; (iv) not damage the physical and logical systems of the Website, of DVALENTINA suppliers or third parties, or introduce or spread computer viruses into the network or any other physical or logical systems likely to result in the aforementioned damage; (v) not use the content of the Website and the information of the same for sending publicity, or sending messages for any other commercial purpose, or to collect and store the personal details of third parties; (vi) not attempt to access and, wherever applicable, use the e-mail accounts of other users and modify or tamper with their messages.
DVALENTINA reserves the right to make whatever modifications it considers appropriate to its Website without prior notice, and may change, delete or add content and services it provides via the same, such as the manner in which the same are presented or located on its website.
INTELLECTUAL AND INDUSTRIAL PROPERTY
All intellectual and industrial property rights over the Website and its content, including, by way of example, the images, sound, audio, video, designs, texts, graphics, logos, icons, colour combinations, structure, buttons, in addition to the software, commercial names, trademarks, works, illustrations, photographs and industrial drawings and any other symbols for industrial and commercial use are the property of DVALENTINA or of third party owners of the same who have duly authorised their inclusion on the Website.
The reproduction, distribution and public communication, including making part or all of the content of the Website available for commercial purposes, in any medium and by any technical means, is strictly prohibited without the authorisation of DVALENTINA.
Users agree to respect the intellectual and industrial property rights owned by DVALENTINA. Users may use the Website and its content for their own personal and private use. Any other use is prohibited and shall require the user to obtain the prior, express and written consent of DVALENTINA. Users shall refrain from deleting, altering, eluding or tampering with any protective device or security system installed on the Website.
RESPONSIBILITY DERIVED FROM USE OF THE WEBSITE
DVALENTINA shall not, under any circumstances, be liable for any damages of any nature they may occur, by way of example, as a result of: errors or omissions in the content, unavailability of the website or the transmission of viruses or malware in the content, in spite of having adopted all the technological measures required to prevent this.
Users may be redirected from the website to the content of third-party websites. Given that the provider cannot control the content introduced by third parties on to its website at all times, the same cannot assume any liability in relation to said content. In all cases, the provider declares that it shall withdraw any content that may contravene national and international legislation, morality or public order with immediate effect, through the immediate withdrawal of the redirection to said website, reporting said content to the competent authorities.
DVALENTINA shall not be liable for stored information and content, including but not limited to, on forums, chats, blog generators, comments, social networks or any other medium that allows third parties to publish content independent from the Website. However, DVALENTINA shall make itself available to all users, authorities and security forces and actively collaborate in the withdrawal or blocking of any content that may affect or contravene national or international legislation, third party rights, morality or public order. In cases where users consider that content which may be classified as such exists on the Website, they are asked to report this without delay to the Website Administrator.
The Website has been checked and tested to ensure it works correctly. In principle, the correct operation of the same can be guaranteed 24 hours a day, 7 days a week, all year round. However, DVALENTINA cannot rule out the possibility that certain programming errors exist, or that access to the Website may be impeded owing to force majeure, natural disasters, industrial action or other circumstances.
The introduction of hyperlinks for commercial purposes on third-party websites that allow access to the Website is forbidden without the prior written consent of DVALENTINA. DVALENTINA shall not be liable for the use or content of third-party websites which may be linked to dvalentina.com.
WHAT ARE COOKIES AND HOW DOES DVALENTINA USE THEM?
The cookies used by the Website are solely associated to anonymous users and their computers and do not provide personal details on users.
Some cookies are used by third parties (e.g. Facebook, Google) to provide DVALENTINA with data on the effectiveness of its promotions. Under no circumstances do cookies collect personal information that could be used to identify a specific user.
The cookies used on the Website are, in all cases, of a temporary nature, used solely to improve the efficiency of the last transmission. None of the cookies used on the Website have a duration in excess of two years.
Users may configure their browser to notify them of the reception of cookies and to prevent their installation on their computer.
By deleting or disabling DVALENTINA cookies, the user may not be able to access certain functions of the Website.
It is not necessary for users to allow the installation of cookies in order to use the Website, although they are required to log into services that require prior registration or logging in.
WHAT KIND OF COOKIES DOES DVALENTINA USE?
DVALENTINA uses mainly these four types:
- Technical Cookies: Allowing users to navigate through our site and use functionalities such as as shopping cart.
- Analysis Cookies: DVALENTINA uses Google Analytics Cookies to measure the amount of users that access our site. This cookies help us track and analyse the way in which users interact with our website. This information allows DVALENTINA to continue improving our services and make the shopping experience always better.
- Customized Cookies: Once a user navigates or buys through our website, preferences will be kept (for instance, location or language). These cookies will help us offer a better and more personalized experience to our users.
- Publicity Cookies: These cookies are used to show the most relevant ads possible to our users. Also, they will help limit the ads that are shown and help DVALENTINA to track the ad campaigns effectiveness.
HOW DOES DVALENTINA USE IPs?
Our website servers will be able to automatically detect the IP and domain name used by our users.
An IP address is a number automatically assigned by a computer when it connects to the internet. This information allows to process data in order to get statistics such as number of visits, where do they come from, etc.